Privacy policy

Last updated: March 8, 2026

This website is operated by Joyco UG (haftungsbeschränkt) (“JOYCO”, “we”, “us”, or “our”).

JOYCO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). JOYCO is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information depending on how you interact with the Services and as permitted by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information including payment card information, payment confirmation, transaction details and other payment information required to process your purchases.

Account information including username, password, preferences and account settings.

Transaction information including products viewed, items placed in your cart, purchases, returns, exchanges and order history.

Communications with us including information you provide when contacting customer support.

Device information including IP address, browser type, device identifiers and network connection information.

Usage information including how you interact with our website and Services.

Personal Information Sources

We may collect personal information from:

You directly when you create an account, place an order, contact us or otherwise interact with our Services.

Automatically through cookies and similar technologies when you visit our website.

Service providers who process personal information on our behalf.

Partners or third parties where permitted by law.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and improving our Services, including processing payments, fulfilling orders, managing accounts, handling returns and providing customer support.

Marketing and advertising, including sending promotional communications and displaying relevant advertisements.

Security and fraud prevention, including protecting our website and detecting suspicious activity.

Communicating with you regarding orders, services or support inquiries.

Complying with legal obligations and enforcing our terms and policies.

How We Disclose Personal Information

We may disclose personal information in certain circumstances, including:

To Shopify and other service providers that support our business operations such as payment processing, analytics, hosting, fulfillment and shipping.

To business and marketing partners to provide advertising and marketing services.

When required by law, legal process or governmental request.

In connection with a business transaction such as a merger or restructuring.

To protect our rights, our services, or the safety of our users.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information submitted to our website may be transmitted to Shopify and to third-party service providers located in other countries.

To learn more about how Shopify processes personal information, please visit:
https://privacy.shopify.com

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the legal age of majority.

If you believe that a child has provided personal information to us, please contact us so that we can delete the information.

Security and Retention

We implement appropriate security measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have the right to:

Access personal information we hold about you.

Request correction of inaccurate personal information.

Request deletion of personal information.

Receive a copy of your personal data.

Restrict or object to certain processing of your personal data.

Withdraw consent where processing is based on consent.

If you reside in the European Economic Area (EEA) or United Kingdom, you may also have the right to lodge a complaint with your local data protection authority.