Terms of service

1. Overview

This website is operated by Joyco UG (haftungsbeschränkt) (“JOYCO”, “we”, “us”, or “our”).

JOYCO operates this online store and website, including all related information, content, features, tools, products and services (the “Services”) in order to provide customers with an online shopping experience.

By accessing our website, browsing our store, or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy.

If you do not agree with these Terms, you may not access or use our Services.

2. Eligibility and Account

By using our Services, you confirm that you are legally capable of entering into binding contracts under applicable law.

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to provide accurate, current, and complete information when making purchases or creating an account.

3. Products

We strive to display our products as accurately as possible. However, colors and appearance may vary depending on your device and screen settings.

All product descriptions, availability, and prices are subject to change at any time without notice unless such changes affect orders already placed.

JOYCO reserves the right to limit quantities of products or discontinue products at any time.

4. Orders and Contract Formation

The presentation of products in our online store does not constitute a legally binding offer but rather an invitation to place an order.

By placing an order, you submit a binding offer to purchase the selected products.

A contract is formed only when JOYCO accepts your order by sending an order confirmation or by dispatching the goods.

JOYCO reserves the right to refuse or cancel orders at its discretion.

5. Prices and Payment

All prices displayed on our website are final prices unless stated otherwise.

Shipping costs are displayed separately during checkout before you complete your order.

Payments must be made using the payment methods available during checkout.

6. Shipping and Delivery

JOYCO delivers to the countries indicated on our website.

Delivery times provided are estimates unless otherwise stated. Delays may occur due to circumstances beyond our control, including shipping carrier delays, customs procedures, or force majeure events.

For consumers, statutory provisions regarding risk transfer apply.

7. Right of Withdrawal for Consumers

If you are a consumer within the meaning of applicable law, you may have a statutory right of withdrawal.

Customers located in the European Union generally have the right to withdraw from a purchase within 14 days from the day they receive the goods.

Further details regarding returns and refunds can be found in our Refund / Withdrawal Policy.

Nothing in these Terms limits mandatory consumer protection rights.

8. Returns and Refunds

Returns and refunds are governed by our separate Refund Policy / Withdrawal Policy, which forms part of these Terms of Service.

9. Statutory Warranty

Consumers are entitled to statutory warranty rights in accordance with applicable consumer protection laws.

These rights are not limited by these Terms of Service.

10. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product designs, and website layout, is protected by intellectual property laws.

No part of this website may be reproduced, distributed, or used without prior written permission from JOYCO, except where permitted by law.

11. Third-Party Services and Links

Our website may contain links to third-party websites or services. JOYCO is not responsible for the content, policies, or practices of these third-party services.

Use of third-party services is at your own risk.

12. Prohibited Uses

You may not use our website or Services:

  • for unlawful purposes

  • to violate any laws or regulations

  • to infringe intellectual property rights

  • to transmit malicious software

  • to interfere with website security or functionality

JOYCO reserves the right to suspend or terminate access if misuse occurs.

13. Limitation of Liability

JOYCO shall be liable without limitation in cases of:

  • intent or gross negligence

  • injury to life, body, or health

  • mandatory liability under applicable law

In cases of slight negligence, liability shall be limited to foreseeable damages typical for the contract.

Nothing in these Terms limits mandatory statutory rights.

14. Force Majeure

JOYCO shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, government actions, labor disputes, supply chain disruptions, or telecommunications failures.

15. Privacy

The processing of personal data is governed by our Privacy Policy.

16. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If you are a consumer residing in another EU member state, you retain the protection of mandatory consumer protection provisions in your country of residence.

17. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/

JOYCO is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

18. Contact Information

Questions about these Terms of Service should be sent to:

Joyco UG (haftungsbeschränkt)
Im Steinchen 21
60388 Frankfurt am Main
Germany

Email: info@joycoshop.co
Phone: +49 171 689 33 25

Commercial Register: Amtsgericht Frankfurt am Main
Registration Number: HRB 141878

VAT ID: DE460884715