Shipping policy
Last updated: March 8, 2026
Shipping Information
This Shipping Policy applies to orders placed with Joyco UG (haftungsbeschränkt) (“JOYCO”, “we”, “us”, or “our”).
We currently ship to selected countries within the European Union and internationally. Available shipping destinations will be shown during checkout.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During peak periods, promotions, or holidays, processing times may be slightly longer.
Shipping Rates
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Shipping rates may vary depending on:
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the destination country
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the size and weight of the order
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the selected shipping method
Delivery Times
Estimated delivery times after shipment are:
Germany: 2–5 business days
European Union: 3–10 business days
International destinations: 7–15 business days
Please note that delivery times are estimates and cannot be guaranteed.
Delays may occur due to shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.
Customs, Duties and Taxes
For international shipments outside the European Union, customs duties, import taxes, or other fees may apply depending on the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, if available.
Shipping Address
Please ensure that your shipping address is complete and correct when placing your order.
JOYCO is not responsible for orders delivered to incorrectly provided addresses.
Lost or Delayed Shipments
If your order appears to be lost or significantly delayed, please contact us so we can assist you in resolving the issue.
Email: info@joycoshop.co
Contact
If you have questions about shipping, please contact us:
Joyco UG (haftungsbeschränkt)
Im Steinchen 21
60388 Frankfurt am Main
Germany
Email: info@joycoshop.co